11 Sep
2023
Customer Care Consultant (Social Media) by FlySafair
Job Description
RESPONSIBILITIES:
- Manage the daily communications and interactions on our social media, email, web widget and chat channels;
- Ensure that all posts are followed up with appropriately;
- Manage customer queries within a pre-determined Service Level Agreement;
- Manage and curate the content on the help section of our website to ensure that information is readily available to customers who have questions;
- Report on major issues that our customers are facing and ensure that these pain points are being addressed;
- Pre-agreed turn-around times on queries will need to be met to ensure timeous recovery of client experience.
REQUIREMENTS:
- Matric;
- Preferably some sort of training in the customer relations call centre type environment;
- Travel qualifications advantageous;
- Should have basic computer skills. Internal training on policies, Zendesk, Phone systems, Radix system and PayU (if required); Some customer relations experience preferential – especially social media management.
PERSONAL ATTRIBUTES:
- An energetic “Can Do” Attitude. Must be a Gladiator – ready to take on any challenge to fix any problem and make this airline the best in the world;
- Must have a caring and compassionate approach to looking after customers and working well with colleagues;
- Must be a self-starter – someone who can be left alone to achieve greatness;
- Excellent writing skills. Excellent understanding of social environments and metrics. Great organizational skills.
APPLICATION GUIDELINE :
- Suitable qualified candidates are invited to complete the prescribed form, available on our website: https://www.flysafair.co.za/about-us/careers.
- No external email applications will be accepted.
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
- FlySafair reserves the right
- Not to proceed with this vacancy
- To appoint the selected candidates based on it’s operational requirements.
- Reference number – JHB000790
Closing Date: 2023-10-07
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website