23 Apr 2021

Full-Time CUSTOMER SATISFACTION MANAGER by Department of e-Government

Department of e-Government – Posted by JobdirectaSouthAfrica Staff Johannesburg

Job Description

Requirements :

  • Matric/Grade 12 plus a recognized NQF 6 qualification in Commerce or related field. 3-5 years’ experience in client care/satisfaction. Experience in customer relationship management internally and externally.

Duties :

  • To manage the relationship between e-government and its customers and to facilitate the development of Service Delivery Improvement Plans, monitor implementation thereof, and track and reduce causes of services failures. To develop and maintain mechanism for formal liaison with Departments and provide ad hoc information requirements to Departments. Develop customer satisfaction survey and strategies to address customer satisfaction levels. Manage and update service partnering agreement and service level agreement. Provide accurate reports on customer satisfaction level, to respond and resolve matters that arise between e-Gov and departments. Generate early warning of new opportunities: By combining real-time customer tracking with historical analysis, e-Gov can predict certain customer behaviours before they occur and generate an alert to the e-Gov Management. Setting Service Standards: Enforcement of standards, policies, and procedures across the organization. Conduct data analysis, trend and trend analysis to enable GSS BU’ to proactively respond to service delivery issues before these become problems. Monitoring of customer interactions to ensure that these add value to Customer Service requirements.

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Notes :

  • It is the department’s intention to promote equity through the filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender and disability status is required. APPLICATIONS: Applications must be submitted on form Z83, obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documents. All applications should be delivered to: Gauteng Department of e-Government, Imbumba House, 75 Fox Street, Marshalltown/ Private Bag x112, Marshalltown, 2107 or Applicants can apply online at: www.professionaljobcentregpg.gov.za. Applications must be submitted on form Z83 (obtainable from any Public Service department) and must be completed in full and page 2 duly signed. Clear indication of the post and reference number that is being applied for must be indicated on your Z83. A recent, comprehensive CV, specifying all qualifications and experience, with respective dates and certified copies of qualifications and ID (not older than 6 months) must be attached. General information: Short-listed candidates must be available for interviews at a date and time determined by the Gauteng Department of e-Government. Successful candidates maybe be subjected to competency assessment and must obtain a positive security clearance. Applications received after the closing date as well as those who do not comply with the requirements will not be taken into consideration. If you have not received a response from this institution within three months of the closing date, please consider your application unsuccessful. The Gauteng Department of e-Government reserves the right to fill or not fill the below-mentioned posts.

Employer : Department of e-Government

Location : Johannesburg

Closing Date : 03-05-2021

Please Follow the Instruction below for a Successful Application

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Job Categories: Customer care. Job Types: Full-Time. Salaries: Competitive. Prominent words: closing date, customer, customer satisfaction, department, public service, service, and service delivery.

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