10 Nov 2020

Full-Time Customer Service Representative by MTN South Africa

MTN South Africa – Posted by JobdirectaSouthAfrica Staff Limpopo

Job Description

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The Role

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

  • Consumer satisfaction.
  • In branded store:
    • accountable for cash and stock
    • accountable for sales and meeting sales targets
    • accountable for stock shortages
    • Provide consumer advice and education / share product knowledge
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    Manage stock in store:

    • Management of shortages.
    • Obsolescence
    • Promotional stock merchandising
  • Manage operations in store:
    • Warranties
    • Customer cell phone repairs (where applicable)
    • Returns
    • OBF’s
  • Identify issues and resolve
  • Communication, in outlet, and with MTN
  • Maintain company’s policies and procedures.
  • Manage and account for all cash.
  • Conduct actual system transactions eg. activations, suspensions, migrations etc.
  • Relevant paperwork and documentation.
  • General Customer services: turnaround time, queuing time, accuracy, and productivity

Qualifications

Education: 

  • Minimum of 1 year diploma (May vary in accordance with specific country Opco qualification standards)
  • Fluent in English and language of country preferable

Experience:

  • Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
  • Experience working in a small to medium organization

Should you not hear from MTN within the next 14days, please consider your application as unsuccessful.

Please Follow the Instruction below for a Successful Application

Click Here to Submit your CV and Application on Company Website

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Job Categories: jobs in limpopo. Job Types: Full-Time. Job Tags: MTN South Africa jobs. Prominent words: application, cash, click, education, experience, group, issues, jobs, join, manage, sales, south, and store.

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