Job Purpose

The main responsibilities of the OTR Operations Manager are to improve the operational systems, processes and policies in support of the divisional and company mission. Overall ensuring the successful operational management of the OTR business, planning requirements and Principle relations.

Main responsibilities

Manage and increase the effectiveness and efficiency of support services through improvements to each function as well as coordination and communication between support and business functions.

• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Develop long term customer and staff strategies (organisational planning).
• Reduce cost and increase efficiency, revenue, profit, and footprint.
• Optimization of stock planning.
• Pro-actively identify opportunities and threats from opposition and Dealer channel risk
• Ensuring compliance with appropriate legislation, and new contract negotiations.
• Support in growing product/ solutions sustainability, profitability and attractiveness in the market, and motivate staff to achieve this same goal.
• Management of conflict and change, particularly in respect of the relationship between dealers and end users.
• Establishing and managing of ongoing operational plans aimed at increased turnover and productivity by SKU.
• Monitoring of competitor activities, including pricing, marketing and structural matters, and initiation of appropriate responses
• Creation and maintenance of the divisional budget.
• Oversee short and long term departmental financial and management reporting.
• Maintenance of a productive and open relationship with Principles.
• Managing of the interactions and organizational dynamics between all stakeholders.
• Overall responsibility for customer delight in the brand, including, as the need arises, the resolution of customer complaints

Bridgestone LEADERSHIP ESSENCE

Qualified candidates for this important position will therefore need to demonstrate the following:

• Establishes strategic direction and effectively communicates the vision: Communicates a clear and inspiring vision for the business; drives competitive and innovative strategies and is able to generate alignment against the strategic direction
• Demonstrates business acumen to achieve results through others: Understands, educates and applies the fundamental business concepts by which a company operates in order to deliver results and create a climate that fosters personal commitment to excellence
• Promotes and enhances company culture: Champions the organization’s shared values and beliefs
• Effectively manages across cultures: Achieves effective collaboration, alignment, and communication across multiple dimensions of cultural diversity
• BOSS focused – serves the customers having the end users in mind: Makes BOSS (end users) and their needs a primary focus of one’s actions; develops and sustains productive relationships with BOSS; leverages BOSS intimacy in the development of new products, services and competitive advantage
• Demonstrates self-awareness and emotional intelligence: Recognizes one’s personal strengths, weaknesses, opportunities, and limits. Understands emotions and their effects
• Intellectually curious in support of learning agility: Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application
• Embraces and leads change and innovation: Encourages different and innovative approaches to address problems and opportunities; facilitates the implementation and acceptance of change within the organization
• Identifies and develops organizational talent: Attracts high calibre diverse talent , leads and guides others to accomplish organizational goals and objectives through on-going development and collaboration

Required capabilities:

• Experience and reasonable technical mastery in operations
• Planning, Leading and Organising skills
• Communication skills and willingness to interact with shop floor staff
• A desire to be in a lead role
• Be a self-starter
• Must demonstrate knowledge/experience working with Excel
• Sound Interpersonal Skills and ability to work under pressure
• Presentation Skills
• Analytical Skills

Education

• Minimum Degree in Operations Management, Business Management

Experience:

• Minimum 5 years operational management experience

Leadership Competencies:

• Understand customer needs
• Communicate effectively
• Track and measure staff performance
• Create a positive learning environment
• Enforces standards
• Promote Servant Leadership
• Technical and Functional Expertise
• Understanding of the Business
• Achieving results
• Customer service
• Teamwork
• Interpersonal and Communication Skills
• Leadership and Personal Effectiveness

Why should you apply?

• We are passionate about our people and want to offer them the opportunity to develop and grow.
• Bridgestone as a global company drives your career to the next level by offering you possibilities to work in an international setting.
• You will have the opportunity to work with leading technologies.
• We help you to drive your career path onward and upward work in a culture of feedback that recognizes you and helps your development.
• You will work in a healthy and safety environment, as safety is a key priority area in Bridgestone.

If you can demonstrate the skills we are looking for and would like to make a difference in a Pioneering company dedicated to shaping a sustainable future of real-world mobility solutions, join us at Bridgestone!

Process Next Steps: All applications will be reviewed. Our HR team will contact those applicants who we would like to invite for the next stage of the recruitment process.