Reception:

• Respond politely and diplomatically to internal and external customer requests and queries
• Keep customer register and file the pages
• BHBW’s reception area must be neat and tidy (no boxes and social gatherings are permitted in the area)
• Be prompt and accurate in distributing messages
• Control and distribute all incoming calls
• Post must be distributed promptly
• Ensure the switchboard is always managed professionally
• Maintain a safe working environment (according to safety policy and procedures)

General administrative duties:

• Responsible for all reception duties
• Ensure load test schedule is up to date
• Update Technician clocking’s on a daily
• Scan job cards into SAP
• Generate monthly reports for key customers
• Creditors processing – compile and scan creditors invoices.
• Update Service tracker weekly
• Generate service quotes when necessary