Mission/ Core purpose of the Job:  Ensures that tangible deliverables are met.

Consumer satisfaction.
•   In branded store:
–   accountable for cash and stock
–   accountable for sales and meeting sales targets
–   accountable for stock shortages
–   Provide consumer advice and education / share product knowledge
–   Manage stock in store:
–   Management of shortages.
–   Obsolescence
–   Promotional stock merchandising
–   Manage operations in store:
–   Warranties
–   Customer cell phone repairs (where applicable)
–   Returns
–   OBF’s
–   Identify issues and resolve
–   Communication, in outlet, and with MTN
–   Maintain company’s policies and procedures.
–   Manage and account for all cash.
–   Conduct actual system transactions eg. activations, suspensions, migrations etc.
–   Relevant paperwork and documentation.
–   General Customer services: turnaround time, queuing time, accuracy, and productivity.

Matric

Experience:
-Minimum of 2 years’ experience in a area of specialization; with experience in working with others
-Experience working in a small to medium  organization