21 Jul 2021

Full-Time Salesforce Presales by PwC

PwC – Posted by JobdirectaSouthAfrica Staff Johannesburg, Cape Town

Job Description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Manager

Job Description & Summary

A career in our Customer Experience practice, within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers’ underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.

Our team focuses on defining the desired customer experience through customer and market insight, aligning customer service channels with overall growth objectives, leveraging people and technology to establish a infrastructure that supports service strategy, and identifying and resolving billing and other performance issues that lead to customer dissatisfaction.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.
  • Act to resolve issues which prevent the team working effectively.
  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm’s/client’s expectations.
  • Use data and insights to inform conclusions and support decision-making.
  • Develop a point of view on key global trends, and how they impact clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Simplify complex messages, highlighting and summarising key points.
  • Uphold the firm’s code of ethics and business conduct.

JOB PURPOSE

  • Work with Customers, Business Development and Partners to specify the needs of target client – ‘Solution development’
  • Achieve Sales Support Target year on year
  • Work closely with Salesforce
  • Writing and presenting proposals to clients
  • Responding to Technology RFI / RFP / Solicited Proposals
  • Building Demo environments based on Client requirements using Salesforce pre-sales artefacts and best practices
  • Assist Business Development with understanding the client problem and generating backlogs for work – including stories, tasks and work estimation
  • Stay up to date with Salesforce product offerings and latest releases
  • Interest in and awareness of technology trends, including competitive solution selling.

 

A. JOB PROFILE

PRINCIPAL ACCOUNTABILITIES

PwC Professional:

Whole Leadership

  • Use feedback and reflection to develop self-awareness, personal strengths and address development areas.
  • Apply strategies to build mental, emotional and physical resilience.
  • Delegate to others to provide stretch opportunities, coach to help deliver results and proactively raise issues to improve effective team working.
  • Support peers and team members, demonstrating you care passionately about them and their wellbeing.
  • Get involved in activities which help to strengthen the brand, internally and externally.

Business Acumen

  • Learn about how my business works and how they operate in the industry/ marketplace.
  • Apply understanding of business models (including the firm’s)/corporate governance and/or regulatory frameworks of clients and identify opportunities for efficiencies and take action to implement them.
  • Use a broad range of tools and techniques to extract insights from current industry or sector trends and propose innovative solutions to problems.
  • Gather information from a range of sources when analysing and solving complex problems.
  • Contribute to client account planning.

Technical Capabilities

  • Escalate client requests that are in conflict with the firm’s values, standards and practices
  • Test your own and others’ work for quality, accuracy and relevance and develop knowledge of the firm’s line of service capabilities and portfolio of offerings.
  • Develop technically through on the job learning and exposure and draw on the firm’s subject matter experts to support your work.
  • Share relevant thought leadership with my colleagues to enhance knowledge.

Global Acumen

  • Seek opportunities which expose you to other businesses, industries and markets.
  • Facilitate collaboration across virtual teams (utilising appropriate technologies when necessary).
  • Build and maintain a professional internal and external network and articulate the competitive advantage of the firm’s Network.

Relationships

  • Use straightforward communication, in a structured way, when influencing others.
  • Read situations and am sensitive to others, modifying behaviour to build quality, diverse relationships.
  • Seek and explore the background and views of others, especially when they are different to your own.
  • Communicate with my clients, regularly updating them and sharing.

MINIMUM QUALIFICATIONS

  • 3 yrs tertiary qualification;
  • 5 yrs Salesforce implementation, architecture and or pre-sales experience;
  • 5yrs business or management consulting experience;
  • Current certification in at least 3 Salesforce products is required.
  • Beneficial: Salesforce Pre-Sales Engineer Training

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EXPERIENCE

Opportunity Support

  • Assist Business Development by providing technical support to clearly understand and document the client’s problem statement and assist with providing backlogs and effort estimations

Bid (RFP / RFI / Solicited Proposals) Support

Monitor and assist with the operative technical support and response needed to successfully execute the bidding process

Client Demonstrations

  • Leveraging the best Salesforce technology and practices to build a demo environment based on client requirements

Client Presentations

  • Build and execute client facing Salesforce technology solution presentations to clients based on PwC and Salesforce way of work.

KEY KNOWLEDGE & SKILLS

Problem Solving Skills

  • Understands customer’s problems/needs; acts as a customer advocate; takes responsibility for resolving problems

Commits time and effort to ensure success

  • Sets job as a first priority; commits the time needed to meet objectives but does not simply clock hours; self-developmental; prepares approach to ensure success

Salesforce Technical Skills

  • This role requires deep Salesforce experience and technology and platform knowledge across a multitude of Salesforce products. Certification in at least 3 Salesforce products is required.

Opportunistic

  • Spontaneous and willing to take chances that will benefit the customer; tries the untested when standard procedures or methods for satisfying a need will not suffice; takes action so that opportunities will not slip away due to procrastination; easily builds rapport through candour and an unguarded approach; offers ideas or suggestions in a timely manner.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date

August 31, 2021

Closing Date:

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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Job Categories: Sales and Marketing Jobs in South Africa. Job Types: Full-Time. Prominent words: business, business development, client, customer, and work.

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