1 Jun 2021

Full-Time Tourism Liaison Officer by CapeNature

CapeNature – Posted by JobdirectaSA Staff Betty’s Bay, Western Cape

Job Description

Perks & Benefits

Staff discount on CapeNature eco-tourism facilities

Paid 3 months maternity leave

Bursary Program


Eco-tourism and Access

Business Unit

Tourism Operations

Minimum experience

Entry Level

Company primary industry

Environmental Services

Job functional area



R219 034 – R219 034 per annum

CapeNature seeks to employ a qualified, experienced and motivated individual, an opportunity to co-ordinate our tourism offering at the ever-popular Stony Point, Hottentots Holland, Jonkershoek & Assegaaibosch Nature Reserves. The nature reserves offer various key tourism facilities & activities namely; the Stony Point penguin colony, Hangklip House self-catering unit, Boland multi-day hiking huts, adventurous kloofing at Hottentots, day hiking trails & family picnic spots at Jonkershoek & Assegaaibosch. The successful individual will be based at Stony Point and Hottentots Holland. No accommodation available on reserve.

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Implementation of Tourism Operational Systems

Work with various teams to implement operational systems which drive a consistently high level of service excellence across all aspects of eco-tourism operations and the guest experience. Coordinate the Central & West store room.

Coordination of key Tourism programs

On-the-Ground assistance to coordinate the deliverables of key programs, improvements, regular maintenance and drive the support required in Product Development, all of which is underpinned by elements of innovation and green technology solutions

Internal & External stakeholder relationship

Maintain key relationships with internal and external stakeholders which contributes to the delivery of the overall strategic plans of the department, and to ensure that the reserves tourism product is top of mind

Team motivation

Support, motivate and coordinate the services of a high performing internal team and contractors (where relevant) to deliver successfully on the strategic operational plans

Service excellence standards

Maintain the relationship, contract and ensuring service excellence standards offered by concessionaire partnerships. In addition, input into identifying and researching new opportunities to grow the experience offering and facilities at reserve level


  • A formal Tourism / Hospitality / Business related qualification with at least (3) three years’ appropriate tourism/hospitality industry experience;
  • A valid Code B drivers’ license
  • Working knowledge of the Microsoft Office Packages
  • Working knowledge of the Room Seeker reservations system will be an advantage, but not a key requirement
  • Excellent communication, project coordination, time & budget management and customer relations skills
  • Language proficiency in two (2) of the three (3) official languages of the Western Cape


  • Experience in an eco-tourism environment is advantageous;
  • Demonstrate experience managing accommodation/eco-tourism facilities;
  • Background knowledge of nature-based tourism and conservation

Closing Date: 10 June 2021


Click Here to Submit your CV and Application on Company Website

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